At inMysore Holidays, we believe in transparent communication and customer-friendly service. We understand that travel plans can change due to personal, weather, or operational reasons, and we always strive to accommodate such changes fairly while maintaining our commitments with hotels and transport partners. The following policy outlines our standard terms for bookings, modifications, cancellations, and other operational guidelines.

1. Booking Confirmation & Advance Payment

Your booking is considered confirmed once the advance payment is received. The required advance amount and payment details are shared at the time of quotation. The balance payment is due closer to your travel date or upon arrival, depending on the hotel and destination policy. A written confirmation will be sent once your advance is received.

2. Modification & Rescheduling Policy

We aim to offer maximum flexibility. Guests may request changes to their travel dates or itinerary, subject to partner approval and availability. Modification requests must be made at least 7 days prior to the travel date.

If modification is requested with less than 7 days remaining, the cancellation policy will apply.
The itinerary or cab category can be adjusted up to 5 days before the travel date.
Each booking can be modified only once. Further changes will be treated as cancellations.

3. Cancellation Policy

All cancellations are reviewed on a case-to-case basis. Whenever possible, we suggest rescheduling your trip to future dates without any cancellation charges. If complete cancellation is unavoidable, the following deductions apply on the total trip amount (not on the advance paid):

20 days or more before the travel date – Rs. 3,000 per person (balance advance refunded).
11 – 20 days before travel – approximately 50% deduction.
Within 10 days of travel – up to 100% deduction may apply.

All refunds are calculated based on the total tour cost agreed at the time of confirmation.

4. Peak Season & Blackout Dates

Standard cancellation terms are not valid during the following peak travel periods:

April 15 – June 15 (Summer peak)
Dasara & Deepavali holidays
December 20 – January 5 (Festive season)

During these dates, hotels and cab partners may apply stricter or non-refundable policies. Any such terms or surcharges will be clearly mentioned in your quotation before confirmation.

5. Refund Process

Approved refunds are processed within 15 working days after confirmation from our accounts team. Refunds are credited through the original mode of payment. Processing time may vary depending on the bank or payment gateway. A 5% transaction fee applies to credit/debit-card refunds to cover gateway charges.

6. Hotel Policy

Standard check-in: 12 PM – 2 PM | Check-out: 10 AM – 12 PM. Early check-in is subject to availability and may attract additional charges.
Guests arriving before check-in can freshen up and proceed for sightseeing until rooms are ready.
Rooms are provided on twin-sharing basis. For 3 adults, an extra mattress (on floor) will be arranged.
Valid ID and address proof are required for all guests, including children.
Breakfast inclusion depends on the selected room plan. If breakfast is missed due to early sightseeing, it is at the guest’s own expense.
Children below 5 years are generally complimentary unless the hotel charges separately.
On December 24/25 and December 31, hotels may levy mandatory gala dinner charges, payable directly at the hotel.

7. Sightseeing Policy

Guests must be ready at the start time mentioned in the itinerary. Sightseeing typically concludes by 8 PM.
Sightseeing covers only the attractions listed in the itinerary. Additional places may be visited (time permitting) by paying extra kilometer charges directly to the driver.
We are not responsible for closures of attractions due to maintenance, rain, or government restrictions. Alternate options will be suggested wherever possible.
Entry and activity fees are subject to change without prior notice and are applicable to Indian nationals unless otherwise stated.
No refund is applicable for missed or closed sightseeing points.

8. Cab Policy

Cabs are provided strictly for sightseeing as per the confirmed itinerary.
Fare includes vehicle, fuel, driver allowance, tolls, parking & inter-state tax (if any).
Trips starting before 6 AM or ending after 9 PM attract additional charges unless mentioned otherwise.
Airport, railway, or bus station pickup/drop can be arranged at additional cost.
If cab service becomes unavailable for operational reasons, the booking will be cancelled with 100% refund within 24 hours.
English/Hindi-speaking drivers are provided on request, subject to availability.
AC remains switched off in hilly regions and while the vehicle is parked.
Cab and driver details are shared approximately 10 hours before the trip start time.
If cab arrival is delayed on Day 1, the trip end time may be proportionately extended.
In the event of vehicle breakdown exceeding 3 hours, an alternate cab will be arranged.
Guests must inform the driver of any delay before pickup. Waiting beyond 2 hours without communication is treated as no-show and non-refundable.
Cabs are not to be used for personal visits such as relatives’ homes, malls, restaurants, or errands beyond the itinerary.

9. General Terms & Liability

Liability of inMysore Holidays is limited to the booking amount received.
Availability and rates are not guaranteed until advance payment and written confirmation are received.
Full payment does not automatically confirm hotel or cab services; if unavailable, an equivalent option or refund will be provided.
Any postponement or change request is subject to approval by hotels and cab partners and may attract revised rates during peak periods.

Booking Policy